CPS research fellow Tony Lodge writes for The Times, Monday 13 February, following the publication of the Transport Committee’s report into rail franchising. Tony sets out the clear evidence from previous CPS publications that show competition on lines leads to increased passenger satisfaction.
“At King’s Cross the main franchise, Virgin Trains East Coast, faces stiff competition from two non-franchised high speed “open access” train operators. These trains compete on the East Coast Main Line (ECML) and record the highest passenger satisfaction ratings in the country. Hull Trains comes top with 97 per cent followed by Grand Central and Virgin East Coast each with 91 per cent.
These operators also come top on value for money, reliability, punctuality, getting a seat and station facilities. The message is clear. When train companies face competition, they raise their game.”
Read Tony’s full opinion piece here.
Date Added: Monday 13th February 2017
